Sprint Store in Northville, MI Closed now

Reviews about Sprint Store

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  February 14, 2019, by Shamita Kandru
  I honestly dread to go to this sprint store only because of their horrible customer service. After being a loyal customer for years I am considering on changing service providers because of bad customer service. I actually like sprint service but this isn't the first time we dealt with bad customer service here. So I made a big mistake and dropped my s7 edge, which caused a big crack on my screen. Went into the store around 3, one of the employees scheduled an app at 4 and so I left and came back at 4. When I came back I learned that they lost my appointment, which was fine so scheduled another appointment. This time waited an hour for the tech to talk to me, in which I had to approach her because she was busy conversing (not business related) with her coworker. Waited a full hour with no updates to only be told that I had to pay a deductible fee of $100 which I didn't know about because I was told that cracked screens where taken care of when you have insurance. I was upset because when I was paying the insurance, I was never told about that. I guess it is my fault, should have looked more into it but I had trusted the employee. Out of courtesy, I left because it was near closing time on a Sunday. Came back another day, walked in the store without a greeting, approached the first guy I saw and explained that my phone screen cracked. Took me to the tech and he said to wait here while I go check if I have the piece. Unfortunately they didn't and so he proceeded to tell me my options. Which was fine. One, I have my phone shipped to the warehouse, it takes about 7 days which I said I couldn't be away from my phone for that long. Two, you could ask other stores whether or not they have the piece. This made me mad because he gave me a few phone numbers of other stores and told ME to call them. I work in sales and never have asked the client to call other stores if I am able to check for them, just poor client service. Then I asked him, are you able to order the piece in. In which he said, yes but we won't know when it comes in and proceeded to tell me about another client of his ordering a piece months ago and it still hasn't came in. So you are telling me in the year of 2017, you don't know how to track orders or expedite shipping for your clients?? My jaw dropped hearing that answer. Literally lost all words, got mad and left. Isn't this bad service?